Phos Byzantino will examine the item in question and, where applicable, offer you either a full refund or a store credit to the same value.
Payments will be made by Phos Byzantino via Paypal or a Credit Card gateway. If you change your mind when you receive an order, we are happy for you to return it within 14 days of the purchase.
Please email us at as soon as you receive your order to let us know.
The product will need to be posted back to us Once we receive the item in perfect condition, as it was when it was shipped by Phos Byzantino, Phos Byzantino will offer you a store credit to the same value as the price of the product.
The associated shipping costs will not be refunded. Very rarely, you may order a product, which may not be available for an unforeseen reason or may have just sold out.
Phos Byzantino will offer you a store credit or refund of the same value as the item including shipping costs. Bespoke, sur mesure or special order items cannot be either refunded or changed. Order Cancellation Policy Please submit any cancellation via e-mail, or call on our business phone at 0030 210-3252739. E-mail cancellations must contain the following:
  • First name
  • Last name
  • Ordernumber
  • e-mail address
The above information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions regarding your order cancellation. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via e-mail or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise’s total shipping cost.